Frequently Asked Questions
Refund
At Maison Noor, customer satisfaction and product integrity are our priorities. Due to the personal nature of our luxury fragrances, beauty products, and home scent collections, all sales are final for change-of-mind returns. We do not accept discretionary returns or exchanges. However, damaged, defective, incorrect, or misrepresented products may qualify for a refund, replacement, or other remedy in accordance with applicable law.
For hygiene, safety, and quality assurance reasons, opened, used, or unsealed perfumes, body creams, lotions, hair oils, and other personal care products are not eligible for change-of-mind returns or exchanges. This restriction does not affect applicable legal rights regarding defective or incorrectly supplied merchandise.
Burned or used candles, opened fragrance oils, and used home fragrance products are not eligible for discretionary returns. If a candle, diffuser, or other home fragrance product arrives damaged, defective, or incorrect, please contact our Customer Support team for assistance. Eligible claims will be reviewed and resolved in accordance with applicable law.
If your order arrives damaged, defective, or incorrect, please contact Maison Noor Customer Support as soon as possible, preferably within 48 hours of delivery. Provide your order number, a description of the issue, and clear photographs of the product and packaging. Our team will review your claim and arrange an appropriate resolution, which may include a replacement or refund. The suggested 48-hour reporting period does not limit your rights under applicable law.
Fragrance preferences are personal and may vary from one individual to another. Maison Noor does not offer refunds or exchanges solely because a customer dislikes a fragrance or finds it different from their personal expectations, provided the product matches its description and is free from defects. We encourage customers to review product descriptions carefully before purchasing.
To request assistance, please contact Maison Noor through our official website at abudhabicollection.com. Include your order number, a detailed explanation of the issue, and supporting photographs when applicable. Our team will review your request and provide further instructions. Please do not return merchandise without receiving return authorization. This procedure does not limit remedies required by applicable law.
For approved returns resulting from a verified Maison Noor error, an incorrect shipment, or a defective product, Maison Noor will provide return instructions and cover reasonable return shipping costs when required by applicable law or our approved resolution. Unauthorized or discretionary returns are not accepted under our standard policy. Customers should contact Customer Support before shipping any item back.
Once your refund is approved, Maison Noor will process it to your original payment method, generally within 5–10 business days. Additional processing time may be required by your bank or payment provider. Refunds will always be issued within any deadlines required by applicable law.
Shipping & Delivery
Available shipping destinations are displayed during checkout. Shipping options may vary by product, destination, and applicable carrier restrictions.
Available shipping methods and estimated delivery times are shown at checkout. Delivery estimates are not guaranteed unless expressly stated. We comply with applicable federal requirements regarding shipment delays, cancellations, and refunds.
When tracking is available, shipping confirmation and tracking details will be sent to the email address associated with your order.
Please contact us with your order number and tracking details. We will investigate with the shipping carrier and address verified non-delivery in accordance with applicable law and our shipping obligations.
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Contact customer support as soon as possible. Address changes may be possible before shipment but cannot be guaranteed once an order has entered fulfillment or has been dispatched.
International shipping is available only to destinations offered at checkout. Any applicable import duties, customs charges, or local taxes will be disclosed where required and otherwise remain the customer’s responsibility when clearly identified before purchase.
Payments & Orders
Maison Noor accepts the payment methods displayed at checkout. Available options may include major credit and debit cards and supported digital wallets.
Payments are processed through supported payment service providers using applicable security measures. Maison Noor does not request payment card information through unsolicited emails or direct messages.
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Payment authorization and capture are handled according to the payment method and checkout terms presented at the time of purchase.
Please contact us promptly after placing your order. We will attempt to accommodate requests before shipment. Once an order has shipped, cancellation may no longer be possible, except where required by applicable law.
If we cannot fulfill an item, we will contact you regarding available options and issue any refund required by applicable law. We will not substitute a different product without appropriate authorization.
Coupons & Special Offers
Yes. Maison Noor may offer exclusive discount codes, seasonal promotions, and limited-time special offers. Available promotions may be announced on our official website, social media channels, or through authorized marketing communications. All offers are subject to their stated terms and conditions.
Enter your valid promotional code in the designated coupon field at checkout and select Apply. If eligible, the discount will be reflected in your order total before payment. Please verify that the discount has been applied before completing your purchase.
A promotional code may be expired, entered incorrectly, restricted to specific products, subject to a minimum purchase requirement, or limited to eligible customers. Certain products and collections may be excluded. Please review the offer terms and contact Customer Support if you believe an eligible code is not working..
Unless expressly stated otherwise, only one promotional coupon may be applied per order. Coupons generally cannot be combined with other discount codes, promotional offers, or automatic discounts. Additional restrictions may apply as disclosed in the promotion terms.
Promotional codes must be entered and successfully applied before completing checkout. Maison Noor is not obligated to apply discounts retroactively to completed orders. Any exception is granted at our discretion, subject to applicable law.
Not necessarily. Certain fragrances, limited-edition collections, bundles, gift sets, or already discounted products may be excluded from specific promotions. Eligibility requirements and exclusions are determined by the terms of each offer.
For eligible refunds, the refunded amount will generally reflect the actual price paid after applicable discounts, together with any taxes or shipping charges refundable under applicable law. Promotional discounts have no cash value and are not separately refundable. If an order is partially refunded, any adjustment to a qualifying promotion will follow its disclosed terms and applicable law.
Maison Noor reserves the right to modify, suspend, or discontinue promotional offers prospectively, subject to applicable law. We may reject fraudulent, duplicated, or unauthorized coupon use. Changes will not retroactively invalidate discounts already accepted on completed orders where doing so would violate applicable law.
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